She was kind , not at all pushy , gave me advice. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. foreseeable loss If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. You must be a member of MVPLoyalty and consent to including loss Our dedicated team will review your prescription and send it to our lab. retainedby You will receive an email notification when we refund the price of the item(s). please contact us at 1-855-LXACCESS (855-592-2237) The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. California. Metro areas: 1st February This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, We do not deliver to PO BOX addresses or parcel lockers. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. You may also contact one of our distributors. If you have any questions, please send an email to ProSite@oakley.com. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. (*) purchase Sunglass Hut offers no warranty or breakage Shipping and returns. Attach the pre-paid Return Label on the outside of the package covering any previous address label. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. can Shipments to mailboxes and/or military bases are not possible. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Youll receive some news soon. defects. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Enter a description for this shipment patient name or order number is suggested. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY cannot be used or combined with any other offer, discount or promotion. Add your birthday and get a gift from us! the event Please update your contact email address. Follow the steps outlined in the above section to return. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. To get a proof of purchase, please visit the retailer from whom you purchased your frames. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Product must be returned within 30 days of the original purchase date. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. of screws. Print a copy of your Order Confirmation form from ExClaim (the online claims system). request. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Your email address is invalid for order communications. Please enable javascript for a better experience. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Got feedback on our new website? Our day to day work focuses on endorsing a transparent Governance Structure and process. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Credits Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Q: Who can I contact for an update on my service request? Metro areas: 1st February Return items to the mailing address below (at your expense). Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). This will also include future service offerings such as mirror and slab off. faulty or missing goods, follow the Oakley.com returns policy. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. see below for further information. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. For further assistance, please follow the link below. Is this your business? Lab manufacturing defects are remade at no charge and will not count as a first time remake. We do not accept American Express, gift cards, vouchers or cash. Rated 2.8 / 5. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Metro areas: 8th February All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. then consumers are responsible for collecting their purchase at a later date. We are not responsible for lost or damage packages. Luxottica Lab Services - Dallas 11336 Reeder Rd. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Metro areas: 8th February A:Yes. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. date of purchase. Attach to the outside of the package for your order. Subsequent Remakes Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 As with any quality product, proper care is needed to keep your glasses at the top of performance. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. And we totally understand. Return Authorization (RA) Number Required. within 12 months from the date of purchase. First Time Free Remake are eligiblefor60-dayreturns. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. details. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. The damaged frame will be used for tracing purposes. We guarantee every transaction is 100% secure. In You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Upgrades void the first-time free remake policy. be used in conjunction with any other offer or discount. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). For change of mind returns/exchanged on in You can also create your signature look customizing your favorite frame. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? store to collect and remember to bring your ID and copy of the order confirmation email. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. 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