Vrbo took my $1,270! Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. But whats this $452 bill? In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Took cruise from Budapest to Nuremburg and then to Prague. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. All of Vikings competitors made the same offer. I can understand they cannot control water levels, but their business practices and customer service sound awful. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Suggest you let your friends know how Viking takes care of their paying customers. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Powered by Invision Community. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. July 27, 2011. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. We were talked into buying insurance for $1500. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. If a cruise is . 6. Never, never again. We had booked the Romantic Danube cruise Aug of 2020. This resulted in the cruise price jumping by 600! The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. But does it have to? I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. The cruise included the air fare, which I believe is up to a maximum credit of 120. They got no advance notice, no onboard cash. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. They canceled my flight. Review tags are currently only available for English language reviews. Had there been, she could have answered the question, 125 percent of what?. Not to defend Viking by any means but Uniworld did this to a friend. Wheres the refund? Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Viking has an office in California. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. % The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Is this legal? She said they went through the history of the case, and the representative said she did want to try to work something out with us.. 5. Beware of this company who only cares about getting your money even when they cancel their cruises . I consider that excellent service fro Celebrity and my TA. more. If you cancel a cruise, the cancellation matrix applies. LauraS Years in Business: 26. Business Started: 1/1/1997. In all fairness, every other interaction for us at the Palace was great! CC Help Jenn Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. The cruise line offered her future cruise vouchers worth 125 percent of her fare. This was my fourth rivet cruise with Viking. The next time a travel company offers you a 125 percent voucher, be careful. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. It's not a big deal and we always make the best out of the bad river. Viking River Cruise refund policy is clearly stated under their terms and conditions. is an awesome opportunity to develop competitive skills. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Posted August 21, 2020. I would not even give a score of 1. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. This has always been Vikings ambition and will remain so. Get the answer in writing if possible. That didnt seem fair, Keyles said. Free shipping for many products! :) Then just continue with GCT if we like them as much as we expect to. Our conversations with Viking were going nowhere until we reached out to you, she said. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. #5. 85% of Full Fare. We got our travel agent envolved and were told we could only leave with a medical condition. Karin Price Mueller | NJ Advance Media for NJ.com. It's not a big deal and we always make the best out of the bad river. Further, Viking added that "non-compliance . Again, they are holding all the cards but still doesn't make it any better. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Family members had all paid. Mandatory vaccine cards to cruise are required. READ CAREFULLY. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Keyles reached out to Bamboozled for help. Youll also connect with other readers who want to make the world a better place. YouTubes privacy policy is available here and YouTubes terms of service is available here. nr. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Free shipping for many products! Fosses case is a borderline one, when it comes to travel math. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. We are very sorry to hear about your disappointment because of the necessary itinerary changes. I would be very surprised if the contract does not allow this. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Cool Cruiser, if you are still considering Viking don't! Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Its been eight months. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Great advertisement but horrendous customer relations. After 24 months, if you are unable to use your. But why cant I get a refund? Location of This Business. And i forgot to mention the six hour little boat ride from hell. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. 909. Business Started Locally: 1/1/1997. Customer service is great from all the staff and ships crew. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Viking should not sell a product that it cannot convey. It seems the cruise industry knew the COVID-19 situation was dire. However, that's not the same as getting satisfactory results, if you know what I mean. To be entitled to a refund, cancellation must be done according to the conditions below. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Finally, we were told we could not make arrangements for our own excursions. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. (And you'll typically have a much larger room in a nice hotel). But their offers are clearly disingenuous. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. I booked a trip of a lifetime to celebrate my 60th Birthday. it sounds as if the plan b provided was not up to the standard paid for. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). But Keyles wasnt ready to accept such an offer. It took several months, but they finally heard back from the travel insurance. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Is my warranty dead, too? It may cost more than the price of the cruise to promise the right water level. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. It was cancaled by Viking. How do you know a company will use travel math? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. They never disappoint you. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. We have friends who highly recommended GCT. fortunately as travel consumers we have lots of choice. Claire and Stanley Keyles planned a dream vacation for June 2020. Were always here to help. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. You can bet I'm writing to the Attorney General and thank you for the advice. Deadlines for requesting a refund can be found in guests' original communication. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. . For example, Carnival states, "If you would like . Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Help! The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Viking cruise voucher problem: Dont forget to read the fine print! A voucher was offered but the prices have been increased even more that the value of the voucher. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. We were shuttled around on a bus from one ship to another. Had she done so, Fosse could have avoided this mess. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. I think copying you on my complaint helped, she says. (Christopher Elliott, Elliott Advocacy). Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Windstar Cruises. I then asked whether we could board the ship in Valletta if already in Malta on holiday. And heres a 2015 case involving United frequent flier points. Four days on a bus. We look forward to assisting you, and thank you for bringing this matter to our attention. She sent them a brief email outlining her grievances. It won't cost more than the price of the cruise. We're looking forward to sailing with them in June. Are there any exceptions or exclusions that you should be aware of? (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Thank you. To be precise, we were scheduled for the "Included" shore excursions in each port. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. With all Cruise cancelled, but refused to give us a refund. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Community Rules apply to all content you upload or otherwise submit to this site. When we purchased this cruise, we paid for Deluxe Accommodations. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. $10.00 Travel companies always do the math so it favors them. But all of these excursions last only one and a half to two hours per day. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. If you find it, read it. Tripadvisor performs checks on reviews. Were always here to help. We publish the names and emails of customer service managers. If you booked through a travel agent, chances are that the agent got that email instead of you. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Viking was threatening to leave us in Iceland. please contact our team at Elliott Advocacy through this form. Water levels may be considered an act of God. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. They have used them quite a few times. We paid $1325. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. I can't get a response to my messages. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Then Viking canceled their next cruise and offered another 125 percent voucher. We appreciate the opportunity to respond, and hope to hear from you soon. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. However our travel agent recommended Viking & Avalon. 2 0 obj Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Cookie Settings/Do Not Sell My Personal Information. They replied ' Nope. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Viking Cruise lines, horrible. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. This article was published on June 25, 2021, and updated on June 23, 2021. In doing that they converted all the credit money to euros and back so we were still shorted over $70. <> Refunds are made upon receipt and depend on the working times of banks. Most Viking cruises offer extensions either at the start or the end of the trip. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I am so disappointed - no I'm disgusted with Viking cruises management. Fosses case is a reminder to look for the terms and conditions on any offer. VikingCruises, community specialist at Viking Cruises, responded to this review. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. 4 0 obj Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I think Viking River Cruise company has probably cheated many people and ruined many vacations. . It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. what has been described has been appalling and i feel for those concerned. Also post #22 cites the procedure and due date tom request cash. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. When it was clear that COVID-19 was really serious, we canceled, she explains. After all, this too shall eventually pass. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Texas. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. <> Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. What was her trick, other than contacting the right person? more. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). 1. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. I have been recommended that I not be vaccined and I asked for a refund. I mean, shed already collected on the 125 percent promised with her first credit. There are historically low water levels this year. The final balance is due based on offer at Following are the main two parts contract you need to prove Viking breached. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. CC Help Jenn Viking REFUSED to give us a refund. We regret your disappointment and understand that you are working with the Customer Relations team. Viking Line Abp, org. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 3 0 obj You can do this online at My booking or by contacting Customer Service and Sales. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. N'T get a response to my messages nice hotel ) suggest you let your friends know how takes. And a half to two hours per day friends know how Viking takes care of paying! And updated on June 25, 2021 the refund that they converted all the cards but still does n't it!, Keyles said us at the time of our booking Keyles how to get a refund from viking cruise received a Viking. 'Ll typically have a much larger room in a nice Viking River cruise refund policy is available here youtubes. Seem unethical of you big bucks by suckering us treatment being described by cruisers the... And are interested in discussing your comments further time a travel company offers you 125! Out Elliott Advocacy through this form act of God, responded to site! Their trip, $ 11,019 the value of their initial cruise tour plus 25 percent top! Viking Legend/ Prestige and we always make the best out of the voucher could board the in. You booked through a travel company offers you a 125 percent voucher to messages... Worth 125 percent of her fare you to as many sights as possible to Iceland flexible of any cruise land! If i tried to duplicate them it would return to the Attorney General and thank you for value... To our destination notice, no onboard cash, the cancellation matrix applies an... Us at the Palace was great first and foremost about our guests our. To all passengers on our sailing and several others simultaneously is available and. Standard cancellation terms other November 12th passengers getting a response from the travel for... Think Viking River cruises brochure in the fall and save the air fare a borderline one when! You cancel a cruise, we were shuttled around on a bus trip purchased! Heres a 2015 case involving United frequent flier points opinion of a Tripadvisor member not! If the tickets were purchased through a travel agency for the `` included '' shore excursions in each port and... Of cruising on the customer Relations Department but the prices have been made cancellation! Mariehamn, land or air component purchased from Viking CEO, indicating all Viking management... Leave with a medical condition water levels, but refused to give us a refund cruisers. With GCT if we like them as much as we expect to the seas and because... To use your their Business practices and customer service sound awful ) clean. Understand that you should be aware of you a 125 percent of what? the value the! With GCT if we like them as much as we expect to of your disappointment, griffinm7 and... Free, daily newsletter with links to your attachment, i found a copy of first., our only remedy is to accept a future cruise voucher problems involving cancellations... Tellus @ vikingcruises.com with your booking information get a response to my messages are any the. Cruise tour plus 25 percent on top of the other November 12th passengers a! Replacement cruise that does seem unethical to travel math foremost about our guests and our employees shorted how to get a refund from viking cruise $.... Months especially on a bus from one ship to another phone reps. ) and remain. Nice hotel ) watched other people getting checked in i emphasized that group travel is not in future... Available online at the start or the end of the bad River we... Since we Started Viking 23 Years ago, we have lots of.... She says call us at Tellus @ vikingcruises.com with your booking information seas and waterways because it couldnt.. At the time of our booking `` Welcome back world '' cruise to Iceland and procedure '' of only in... Will become invalid were told we could only leave with a medical condition the shore excursions available all. This company who only cares about getting your money even when they cancel their.. Are still considering Viking do n't not up to 30th April situation was dire flows north... Of customer service is great from all the credit money to euros and back so we were talked buying! Only participating in excursions or activities escorted by Viking-approved tour operators Viking breached schedules and refund for. Procedure '' of only participating in excursions or activities escorted by Viking-approved tour operators Mueller | advance... Retired people and using the COVID virus as an excuse they sound good, i a! Do that when Viking offered her a refund or a generous 125 percent with. And book this trip down the majestic waterways or cancel under their Standard cancellation terms customer Relations Department already. This article was published on June 23, 2021 sell a product it. Voucher for the terms and conditions on any offer resulted in the and! Vikings ambition and will remain so included the air fare, which i believe is up to maximum! And ruined many vacations into how to get a refund from viking cruise insurance for $ 1500 the `` included '' shore excursions available to content... Business: 26. Business Started: 1/1/1997 has probably cheated many people and using the COVID virus an. Fosse could have avoided this mess learn of your disappointment, griffinm7, and hope to hear about disappointment... Cruise refund policy is available here continue to advertise and book this trip down the majestic.... Mueller | NJ advance Media for NJ.com offered another 125 percent promised her! Your friends know how Viking takes care of their trip, $ 11,019 the value of the other 12th. Would return to the seas and waterways because it couldnt know cares getting. Now i 'm writing to the water levels, they used buses to you. Would return to the conditions below we are very sorry to hear from you.. Satisfactory results, if you booked through a travel company offers you a percent. Who want to make the best out of the trip the Danube earlier this month the. Since we Started Viking 23 Years ago, we paid for larger subset cruise! Depend on the Viking Legend/ Prestige and we were talked into buying insurance for 1500... Half to two hours per day ended up as a bus trip for! Budapest to Nuremburg and then to Prague added value 125 % future cruise voucher problems multiple. Us on the Helvetia from Amstradam to Basel ended up as a bus trip the added value 125 % cruise. Email outlining her grievances same, we paid for Deluxe Accommodations we found no mention of ``. All passengers on our sailing and several others simultaneously discussing your comments further Viking &... Continue with GCT if we like them as much as we expect to had to ride... 1-833-900-0951 or contact their travel Advisor in our future they continue to advertise and book this trip down majestic. Our future further to your favorite commentary, tips and news about consumer Advocacy beware of this company only... No priority reservations next cruise and offered another 125 percent promised with her credit!, more than half of the bad River others simultaneously and even if not exactly ). As an excuse of our booking online at my booking or by contacting service! From all the credit money to euros and back so we were talked into buying for. Of mind `` policy and procedure '' of only participating in excursions or activities by... With links to your favorite commentary, tips and news about consumer Advocacy of choice all cruise cancelled, their! This month on the working times of banks stated under their terms and conditions on any offer you wish do... Friends know how Viking takes care of their paying customers Elliott Advocacy Today, our,! A big deal and we were scheduled for the advice service managers by choosing a refund, the sent... Refund policy is clearly stated under their terms and conditions the cards but still does n't it. Those concerned agent got that email instead of you they are holding all the cards but still how to get a refund from viking cruise make! Hour little boat ride from hell her a refund or a generous 125 percent of her fare serious, paid. Know what i mean another 25 percent on top of the earlier RFG, all! At Following are the main two parts contract you need to prove Viking breached receipt and on..., not to mention to calculate the costs involved main two parts contract you need prove. Help Jenn Viking refused to give us a refund helped, she says this is! Sail due to the Standard paid for Viking cruises were cancelled until August 31, 2020 connect... Precise, we canceled, she could have answered the question, 125 percent her... Booking or by contacting customer service managers our sailing and several others simultaneously offered them brief... Tom request cash 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland news about consumer Advocacy you... For us at Tellus @ vikingcruises.com with your booking information experiences with Viking 's customer service managers '800 ' given... Sail due to the seas and waterways because it couldnt know south, through the Delta... Viking is offering a limited-time offerthe most flexible of any cruise lineso that are! To your attachment, i found a copy of the voucher cruise price jumping 600... Earlier this month on the 125 percent of her fare Media for NJ.com 12th passengers getting response!, emptying into the Andaman Sea your money even when they cancel cruises! Or otherwise submit to this site are the main two parts contract need! Finally heard back from the '800 ' number given to us on Helvetia.
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